Rattan Refund Policy
Purchased but not shipped (Cancelation):
Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.
Ebike has been delivered (Unused):
- Within 14 days of receipt of your order, you may return the unused product(s).
- To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
- Customers are responsible for return shipping costs.
- And you will be charged up to 25% restocking fee. (this is withheld from refund)
- We do not offer returns except in EXTREME cases of breakage/malfunction.
The customer must email to [email protected] for a return authorization prior to sending any product back to Rattan. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below:
500 S Etiwanda Ave, Ontario, CA 91761
Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.
Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Shipping Damage Claims
We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at [email protected] Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.