- We Value Your Satisfaction
Your satisfaction is important to Hunting Giant. If we have made an error while fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation.
Please inspect the packaging of your item(s) when they arrive. In the event there is damage do not refuse the package, instead please contact us immediately so we may process a damage claim with the manufacturer.
If your item(s) do arrived damaged, please send photos to [email protected] and we will process an insurance claim on your behalf. Please note all damage, defective, and incorrect issues must be reported within 5 days from the date of delivery or we will be unable to replace or otherwise warranty the order
- Cancellations & Refunds
You can cancel your order without any additional costs if your orders hasn't been shipped. Please get in touch at [email protected]. If your order has shipped, we will take it back (customer has to pay shipping costs) if product is unused, in original packaging and good condition. (restocking fee applies)
If you wish to return a product, you will be refunded the purchase price of the product, excluding all shipping charges (if we have to arrange the return freight) and a 15% - 25% re-stocking fee depending on the brand (15% - 25% of the purchase price).
Hunting Giant sells products that are custom made or (Made to Order) and are non-returnable.
Hunting Giant reserves the right to deviate from this return policy on a case-by-case basis at its sole and absolute discretion.
- Please note:
Hunting Giant represents many brands. Each rand has different return policies. Please contact us at [email protected] for more info.
Some products are non eligible for returns,
- Specific Brands (Please Contact Us)
- Custom made or made to order items
- Product that is not in reselable condition
- Special purchases: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Cushion or product that includes a specified cushion fabric selection or color
- Product that has been assembled, installed or modified or used in any way
- Product that is not in the original box and missing any packaging materials or parts.
Refunds will only be issued to the original credit card that you use when placing your order.Items has to be in original packaging.