Your satisfaction is important to Hunting Giant. If we have made an error while fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation.
Please inspect the packaging of your item(s) when they arrive. In the event there is damage do not refuse the package, instead please contact us immediately so we may process a damage claim with the manufacturer.
If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf. Please note all damage, defective, and incorrect issues must be reported within 5 days from the date of delivery or we will be unable to replace or otherwise warranty the order
You can cancel your order without any additional costs if your order hasn't been shipped. Please get in touch at email@example.com. If your order has shipped, we will take it back (the customer has to pay shipping costs) if the product is unused, in original packaging, and in good condition. (restocking fee applies)
You can return a product 30 days after the initial purchase. You will be refunded the purchase price of the product, excluding all shipping charges (if we have to arrange the return freight) and a 20% re-stocking fee (20% of the purchase price).
Product costs: 100$
Restock Fee: 20$
Refunds will only be issued to the original credit card that you use when placing your order. Items have to be in original packaging. Depending on your Bank it can take 7 business days for the money to be back in your account.
- Backorder Items (Items Not Available)
In order to put you on the back order list, we have to process your funds. We will ship the product once it becomes available. If you decide that you no longer want the item, and want to be removed from the backorder list (cancel order) email us at firstname.lastname@example.org. Depending on your Bank it could take up to 7 business days for the money to be back in your account.
- Please Note - Pre-orders can be up to 10 - 90 days for delivery. It can be pushed back due to manufacturing delays and material shortages. Get in touch regarding pre-order items, or if you have any questions. at email@example.com We appreciate your patience regarding this matter.
- Please note:
Hunting Giant represents many brands. Each rand has different return policies. Please contact us at firstname.lastname@example.org for more info.
Some products are non-eligible for returns,
- Specific Brands (Please Contact Us)
- Custom-made or made-to-order items
- The product that is not in resellable condition
- Special purchases: clearance products, inventory sale products, custom quotes, special discounts, etc.
- Cushion or product that includes a specified cushion fabric selection or color
- The product that has been assembled, installed or modified, or used in any way
- The product is not in the original box and missing any packaging materials or parts.
- Hunting Giant sells products that are custom-made or (Made to Order) and are non-returnable.
Please note: Due to photographic and printing processes, colors displayed on flyers, pamphlets, and/or websites may vary from the actual product. Please choose a custom color carefully. Make sure to double check color finishes you like.